App support
For sign-in problems, missing records, or unexpected app behavior, contact support@getjld.com.
Include your device model, app version, and a short description of what happened. Do not send passwords, sign-in codes, medication details, or private health records. Remove personal information from screenshots.
Privacy requests
For access, correction, or other questions about personal information, contact privacy@getjld.com. We may ask for proportionate information to verify that a request concerns your account.
Delete your account
In JLD, open Settings → Account → Delete Account and follow the confirmation steps. Uninstalling the app alone does not delete the cloud account. If you cannot sign in, contact support.
Fitness and medical questions
JLD support cannot provide medical advice or emergency assistance. Contact a qualified healthcare professional or your local emergency service when appropriate.